Help Desk Support Specialist
Hannibal, MO Hannibal, MO Full-time Full-time Estimated:
$38.
1K - $48.
2K a year Estimated:
$38.
1K - $48.
2K a year Position Number:
1.
3.
4.
4 Date:
November 8, 2021 Position Title:
Help Desk Support Specialist Department:
Computer Services Division:
Business and Finance Number of hours per week for which this position is budgeted:
40 Number of months per year for which this position is budgeted:
12 Reports to:
Director of Computer Services Grade:
Exempt Non-Exempt POSITION SUMMARY The Help Desk Support Specialist is responsible to the Director of Computer Services and VP of Business and Finance.
The position is full time and offers benefits as specified in the staff handbook.
DUTIES AND RESPONSIBILITIES Help Desk - Answer office telephone calls.
Provide answers to basic questions from users.
Provide 'at the moment' education to end-users.
Purchasing - Regularly search for the best price/value for software, hardware, and consumables.
Based on this maintain a current minimum standard for workstation purchases.
Consult with user departments/offices when they are requesting new equipment or software.
Maintain an adequate inventory of replacement parts and consumable items to prevent delays in servicing user needs.
Complete purchase requisitions and after they are approved place orders.
Track orders and shipments received.
Hardware management - Maintain an inventory of equipment, which should include location, purchase date, vendor, components, service records, and software.
Make recommendations regarding hardware standards and attempt to maintaining compatibility.
Software Installation - Install and set up software on end user workstations.
Maintain workstations with appropriate software update and patches.
Provide virus scans and maintain workstation virus protection as directed by the Network Administrator.
Hardware Installation - Assemble and install new computer equipment as necessary.
Provide assistance with any necessary equipment moves.
Classroom Audio Visual - Responsible for maintaining and supporting various audio visual needs in classrooms and across campus.
Training - Maintain and develop required job skills through reading trade press, web browsing, attending classroom training or seminars, and experimentation.
Education - Train users to utilize network resources via user one-on-one, presenting campus seminars, and/or providing departmental training.
Update faculty/staff about network shared resources.
Provide support for equipment and software in classrooms, labs and offices.
Assist with training and supervising interns.
Assist with other office functions as needed.
Assist in network server administration.
Assist in Network Security (Maintenance and Investigation).
Perform PC/LAN support as needed.
Printer installation and maintenance.
Additional duties or reports as requested by the Director of Computer Services or VP of Business and Finance DEPARTMENTAL RELATIONSHIPS Provide support for all departments on campus.
KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of LAN Networking, PC Repair, Internet Tools, Windows 10, end-user support, hardware and software installation.
Must be physically able to deliver and install computer equipment and printers.
Must be able to crawl under desks for installation process.
Must be able to lift up to 25 pounds.
Must be able to carry computer equipment when necessary.
Must have values consistent with the mission and purpose of Hannibal-LaGrange University.
Must agree to, sign and abide by the standards of employment on the application and in the employee handbook.
EDUCATION, EXPERIENCE, AND TRAINING Bachelor of Science in Computer field preferred.
At least 2 year's experience in LAN Networking, PC Repair, Internet Tools, end-user support, hardware and software installation.
Experience with Windows 10 in a network environment.
Founded in 1858, Hannibal-LaGrange University is a four-year Christian university located in Hannibal, Missouri, just 100 miles north of St.
Louis, Missouri.
The mission of Hannibal-LaGrange University is to provide an excellent education in both liberal arts and professional disciplines in a distinctively Christian environment that integrates Christian faith and learning in preparing graduates for personal and career effectiveness.
To apply, please submit an application, including a cover letter here.
In addition to articulating interest and qualifications, cover letters should highlight the candidate's commitment to Jesus Christ, his/her understanding of teaching as a Christian vocation, and articulate an understanding of the integration of Christianity and his/her discipline.
For any questions regarding the position, contact Human Resources at 573-629-3058, or via email at email protected .
Hannibal-LaGrange University seeks to employ qualified individuals without regard to age, sex, race, color, national origin, or disability, who can function effectively within the University's mission and purposes.
Help Desk - Answer office telephone calls.
Provide answers to basic questions from users.
Provide 'at the moment' education to end-users.
Purchasing - Regularly search for the best price/value for software, hardware, and consumables.
Based on this maintain a current minimum standard for workstation purchases.
Consult with user departments/offices when they are requesting new equipment or software.
Maintain an adequate inventory of replacement parts and consumable items to prevent delays in servicing user needs.
Complete purchase requisitions and after they are approved place orders.
Track orders and shipments received.
Hardware management - Maintain an inventory of equipment, which should include location, purchase date, vendor, components, service records, and software.
Make recommendations regarding hardware standards and attempt to maintaining compatibility.
Software Installation - Install and set up software on end user workstations.
Maintain workstations with appropriate software update and patches.
Provide virus scans and maintain workstation virus protection as directed by the Network Administrator.
Hardware Installation - Assemble and install new computer equipment as necessary.
Provide assistance with any necessary equipment moves.
Classroom Audio Visual - Responsible for maintaining and supporting various audio visual needs in classrooms and across campus.
Training - Maintain and develop required job skills through reading trade press, web browsing, attending classroom training or seminars, and experimentation.
Education - Train users to utilize network resources via user one-on-one, presenting campus seminars, and/or providing departmental training.
Update faculty/staff about network shared resources.
Provide support for equipment and software in classrooms, labs and offices.
Assist with training and supervising interns.
Assist with other office functions as needed.
Assist in network server administration.
Assist in Network Security (Maintenance and Investigation).
Perform PC/LAN support as needed.
Printer installation and maintenance.
Additional duties or reports as requested by the Director of Computer Services or VP of Business and Finance Provide support for all departments on campus.
Knowledge of LAN Networking, PC Repair, Internet Tools, Windows 10, end-user support, hardware and software installation.
Must be physically able to deliver and install computer equipment and printers.
Must be able to crawl under desks for installation process.
Must be able to lift up to 25 pounds.
Must be able to carry computer equipment when necessary.
Must have values consistent with the mission and purpose of Hannibal-LaGrange University.
Must agree to, sign and abide by the standards of employment on the application and in the employee handbook.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$38.
1K - $48.
2K a year Estimated:
$38.
1K - $48.
2K a year Position Number:
1.
3.
4.
4 Date:
November 8, 2021 Position Title:
Help Desk Support Specialist Department:
Computer Services Division:
Business and Finance Number of hours per week for which this position is budgeted:
40 Number of months per year for which this position is budgeted:
12 Reports to:
Director of Computer Services Grade:
Exempt Non-Exempt POSITION SUMMARY The Help Desk Support Specialist is responsible to the Director of Computer Services and VP of Business and Finance.
The position is full time and offers benefits as specified in the staff handbook.
DUTIES AND RESPONSIBILITIES Help Desk - Answer office telephone calls.
Provide answers to basic questions from users.
Provide 'at the moment' education to end-users.
Purchasing - Regularly search for the best price/value for software, hardware, and consumables.
Based on this maintain a current minimum standard for workstation purchases.
Consult with user departments/offices when they are requesting new equipment or software.
Maintain an adequate inventory of replacement parts and consumable items to prevent delays in servicing user needs.
Complete purchase requisitions and after they are approved place orders.
Track orders and shipments received.
Hardware management - Maintain an inventory of equipment, which should include location, purchase date, vendor, components, service records, and software.
Make recommendations regarding hardware standards and attempt to maintaining compatibility.
Software Installation - Install and set up software on end user workstations.
Maintain workstations with appropriate software update and patches.
Provide virus scans and maintain workstation virus protection as directed by the Network Administrator.
Hardware Installation - Assemble and install new computer equipment as necessary.
Provide assistance with any necessary equipment moves.
Classroom Audio Visual - Responsible for maintaining and supporting various audio visual needs in classrooms and across campus.
Training - Maintain and develop required job skills through reading trade press, web browsing, attending classroom training or seminars, and experimentation.
Education - Train users to utilize network resources via user one-on-one, presenting campus seminars, and/or providing departmental training.
Update faculty/staff about network shared resources.
Provide support for equipment and software in classrooms, labs and offices.
Assist with training and supervising interns.
Assist with other office functions as needed.
Assist in network server administration.
Assist in Network Security (Maintenance and Investigation).
Perform PC/LAN support as needed.
Printer installation and maintenance.
Additional duties or reports as requested by the Director of Computer Services or VP of Business and Finance DEPARTMENTAL RELATIONSHIPS Provide support for all departments on campus.
KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of LAN Networking, PC Repair, Internet Tools, Windows 10, end-user support, hardware and software installation.
Must be physically able to deliver and install computer equipment and printers.
Must be able to crawl under desks for installation process.
Must be able to lift up to 25 pounds.
Must be able to carry computer equipment when necessary.
Must have values consistent with the mission and purpose of Hannibal-LaGrange University.
Must agree to, sign and abide by the standards of employment on the application and in the employee handbook.
EDUCATION, EXPERIENCE, AND TRAINING Bachelor of Science in Computer field preferred.
At least 2 year's experience in LAN Networking, PC Repair, Internet Tools, end-user support, hardware and software installation.
Experience with Windows 10 in a network environment.
Founded in 1858, Hannibal-LaGrange University is a four-year Christian university located in Hannibal, Missouri, just 100 miles north of St.
Louis, Missouri.
The mission of Hannibal-LaGrange University is to provide an excellent education in both liberal arts and professional disciplines in a distinctively Christian environment that integrates Christian faith and learning in preparing graduates for personal and career effectiveness.
To apply, please submit an application, including a cover letter here.
In addition to articulating interest and qualifications, cover letters should highlight the candidate's commitment to Jesus Christ, his/her understanding of teaching as a Christian vocation, and articulate an understanding of the integration of Christianity and his/her discipline.
For any questions regarding the position, contact Human Resources at 573-629-3058, or via email at email protected .
Hannibal-LaGrange University seeks to employ qualified individuals without regard to age, sex, race, color, national origin, or disability, who can function effectively within the University's mission and purposes.
Help Desk - Answer office telephone calls.
Provide answers to basic questions from users.
Provide 'at the moment' education to end-users.
Purchasing - Regularly search for the best price/value for software, hardware, and consumables.
Based on this maintain a current minimum standard for workstation purchases.
Consult with user departments/offices when they are requesting new equipment or software.
Maintain an adequate inventory of replacement parts and consumable items to prevent delays in servicing user needs.
Complete purchase requisitions and after they are approved place orders.
Track orders and shipments received.
Hardware management - Maintain an inventory of equipment, which should include location, purchase date, vendor, components, service records, and software.
Make recommendations regarding hardware standards and attempt to maintaining compatibility.
Software Installation - Install and set up software on end user workstations.
Maintain workstations with appropriate software update and patches.
Provide virus scans and maintain workstation virus protection as directed by the Network Administrator.
Hardware Installation - Assemble and install new computer equipment as necessary.
Provide assistance with any necessary equipment moves.
Classroom Audio Visual - Responsible for maintaining and supporting various audio visual needs in classrooms and across campus.
Training - Maintain and develop required job skills through reading trade press, web browsing, attending classroom training or seminars, and experimentation.
Education - Train users to utilize network resources via user one-on-one, presenting campus seminars, and/or providing departmental training.
Update faculty/staff about network shared resources.
Provide support for equipment and software in classrooms, labs and offices.
Assist with training and supervising interns.
Assist with other office functions as needed.
Assist in network server administration.
Assist in Network Security (Maintenance and Investigation).
Perform PC/LAN support as needed.
Printer installation and maintenance.
Additional duties or reports as requested by the Director of Computer Services or VP of Business and Finance Provide support for all departments on campus.
Knowledge of LAN Networking, PC Repair, Internet Tools, Windows 10, end-user support, hardware and software installation.
Must be physically able to deliver and install computer equipment and printers.
Must be able to crawl under desks for installation process.
Must be able to lift up to 25 pounds.
Must be able to carry computer equipment when necessary.
Must have values consistent with the mission and purpose of Hannibal-LaGrange University.
Must agree to, sign and abide by the standards of employment on the application and in the employee handbook.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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