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Customer Service Representative Csr

industry Position Purpose
The Customer Service Representative will provide clients with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in our products and services. This position will also assist the manager in the day to day operations of the location and be responsible for cash handling and record keeping.
Job Responsibilities
Thoroughly and efficiently gather customer information, access and fulfill customer needs and educate customer where applicable regarding new products and services
Resolve customer issues accurately and efficiently
Respond to email inquiries accurately and effectively
Meet or exceed company and client performance metrics
Continuously evaluate and identify opportunities to drive process improvements that positively impact the company and its clients
Qualifications
2+ years of experience in customer service required ideally in the retail industry
Strong detail orientation and excellent verbal and written communication
Ability to pass background check
Strong decision making and analytical abilities
Ability to identify customer needs and clearly articulate product and service offerings
Willingness to work a flexible schedule to include weekends
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Strong attention to detail and ability to multi-task.
Ability to work effectively independently, as well as in a team environment.
Strong computer skills, including proficiency in MS Office applications.
Ability to work with a sense of urgency while maintaining a high level of quality and meeting service standards.
Core Competencies
Strong verbal and written communication skills
High level of comprehension
Ability to exercise strong judgment and interpretation of customer request
Persistence
Persuasiveness- ability to use sales skills to sell services
Ability to use computer
Comfort in navigating through multiple systems and windows simultaneously
Ability to show empathy when responding to customer situation
High level of integrity
Strong desire and knowledge to work within client

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